Help

CONTACT

If you need assistance or want to ask us any questions, please contact us at hello@janebardot.com. We respond in less than 24 hours (from Monday to Friday, from 9am to 6pm).

 

PAYMENT METHODS

You can pay by bank card or credit card, Mastercard, VISA, American Express, PayPal and Apple Pay, among others. For more information, see the Terms and Conditions page.

 

SHIPPING METHODS

We ship product all over the world, through the private transport service UPS or CORREOS.

Once the order is shipped, the buyer will receive a tracking number for the package. For more information, please see the Shipping page.

 

RETURN GUARANTEE

If you are not satisfied with your purchase, you can return the product within a maximum period of 14 days from receipt of it and we will refund your money. Please, see conditions on the Returns page and follow the steps indicated on the page to carry out a return. Please note that shipping costs are not refunded.

 

SIZE GUIDE

On our website you will find products made in a single size and products made in different sizes. You will find the available sizes of each product on each product page.

Check our Size Guide and if you have any questions write to us at hello@janebardot.com. Also, if you can't find your size, we can tailor it. Estimated production time: 20 business days.

 

CARE AND ADVICE

Jewels are delicate pieces. Avoid humidity and contact with perfume, cosmetics or chemicals. Sweat is corrosive and can damage your jewelry. For detailed information see our Care and advice page and if you have any questions write to us at hello@janebardot.com.

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